FAQs

Does PALH extensions shed?


Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.




Does PALH tangle?


No it should not. Proper hair care is absolutely important to prevent any type of tangling. Please check out our Hair TIps for proper hair care.




How much does each bundle weigh?


Each bundle weighs 100 grams, which is 3.5 oz.




How long does PALH extensions last?


The longevity of your product depends upon how well you take care of your extensions. With good and proper care, our virgin extensions can be reused and reinstalled and last for up to one year.




What color is PALHC extensions?


Pretty Addictive Luxury Hair is 100% human hair and each individual piece comes from a separate donor, so we can not guarantee hair color. Usually color ranges between a natural 1b and 2 (sometimes lighter). It CAN NOT be ordered in a specific color, unless it is from our blonde collection. If you would like it Jet black, or any other color other that its natural state, it has to be dyed or a semi permanent has to be applied to acheive your desired color. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color we will not consider that a defect and we will not grant an exchange.




How many bundles do you recommend for a install?


Lengths 14-16" inches- 2 bundles or More Lengths 18-24" inches- 3 bundles or More Lengths 26-30" inches- 4 bundles or More Lengths 30-32" inches- 5 bundles or More.




Can PALH be dyed?


Pretty Addictive Luxury Hair is 100% Virgin & Raw Human Hair therefore it can be bleached, and dyed all different shades and hues of blondes, browns, reds, even fruity colored tones such as purple, blue and pink (it is STRONGLY SUGGESTED that a licensed professional color it for you.)




If I straighten my PALH extensions, will it revert back to it natural state after I shampoo it?


The body wave texture only has a slight wave pattern so after heat has been applied to it so many times the extensions will be trained to stay straight and the pattern WILL NOT come back. The deepwave and tight curly textures DOES revert back curly/wavy after straightening/curling but the pattern will not be as tight. If you purchase these textures I suggest you wear them in its natural state first, and then after you are tired of wearing it naturally Curly/wavy then apply heat for a different look.




How often can I shampoo my PALH extensions?


You may shampoo your Pretty Addictive hair as often as you like. I suggest you cleanse the hair once at least every two weeks with sulfate free products to keep the hair silky, nourished, soft and manageable. Avoid using tea tree and mint shampoos as they can cause your extensions to matte when shampooing. Try to use products designed to detangle and moisturize, smooth, shine and protect against split ends.




Can I blow-dry my Pretty Addictive extensions?


Yes you can blow dry your Pretty Addictive extensions but it isn't recommended for the longevity of the hair. As we all know applying a lot of heat can not only damage your natural hair but also your extensions as well. You will want to limit the amount of heat you apply to your extensions. The preferred method for drying Pretty Addictive hair is to let it air dry or sit under an over head dyer. In cases where you may not have enough time to let it air dry, you may blow dry your extensions until it is damp and then finish blow drying the hair completely on cool setting.




Should I seal my wefts?


Sealed wefts are optional not mandatory. We maintain a very high level of quality assurance and our wefts are stiched to minimize shedding.




Am I able to get a refund or exchange?


For apparel and merchandise we will accept exchanges within 3 days of delivery. Please email us at (Prettyaddictivehair@gmail.com) for directions and reason for exchanges. As for PALH and Eyelashes, unfortunately they are FINAL SALE due to federal laws regarding health and sanitation. NO returns OR exchanges. If you notice your product to be defective, please contact us at (Prettyaddictivehair@gmail.com) IMMEDIATELY within 3 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn or tampered. For hair, hair cannot be brushed, combed, cut, fingers ran thru, taken out of the bundle and tried on, or processed in anyway. If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed. We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns. WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.




How long does it take for me to receive my order after it is placed?


After order is placed please allow 3-5 business days to process and verify credit card authorization before we ship out your order. During this time, you will receive a tracking number via email. Generally shipping takes about 2-3 days after being processed. When your order is shipped we will email you with a tracking number. We only shipped to the address provided. After orders are placed we are unable to change shipping addresses. ALL ORDERS MUST BE SIGNED FOR. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.




Do I have the option to "Pick up" my order in person if I order online?


Yes you do have the option to do store pick-up! Please select Store-Pickup during check-out.




Will PALH blend with my natural hair even though its so silky?


PALH will blend with every texture of hair from every ethnicity. If you dont feel your hair will blend or it isn't long enough to blend we sell closures and frontals made of the same great quality as our bundles.




What is a lace closure?


Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which make it more comfortable to wear. Lace closures are easier to apply and it lays the flattest.




What if I receive my order and its wrong or missing parts?


Email us at (Prettyaddictivehair@gmail.com) and subject the email URGENT ORDER MALFUNCTION




How long does it takes for orders to be processed?


Please allow us up to 5 days for processing of all orders. Orders generally take about 3 days processing depending on order volume.





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